I see the message too, when messing around with the charset in OTRS. However, changing the charset doesn't garble my text. I think that i had an issue like that once, but that was solved in a later version. (Or was it with imported usernames? Can't remember for sure) New e-mails as well as existing tickets? -- /Sune ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: 21. maj 2008 08:51 To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] Charset conflicts Hi Sune. Yes, it's an Exchange mailbox, but the message comes from OTRS. If I change the language of OTRS, the language of the message also changes. If I change OTRS to use UTF-8 then the message does not appear but the Danish characters in the tickets becomes garbled. It appears that OTRS somehow thinks the mail is in UTF-8 while it is actually in ISO-8859-1. -- Lars ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sune T. Tougaard Sent: Wednesday, May 21, 2008 8:22 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Charset conflicts If my memory serves me right, i think that's pretty much the wording that the Exchange 5.5 IMC uses when it encounters a message with a charset it doesn't know. Would it by any chance be an Exchange server mailbox your OTRS install is accessing? -- /Sune -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: 20. maj 2008 16:01 To: 'User questions and discussions about OTRS.org' Subject: [otrs] Charset conflicts Hi. I'm taking over a test installation of OTRS running on Fedore Core. All tickets mailed to the system starts with this: "This message was written in a character set other than your own. If it is not displayed correctly, click here to open it in a new window." I have configured Thunderbird to send emain in iso-8859-1 format (which is default, I believe). I have tried to configure everything on the machine to be ISO-8859-1. Apache has 'AddDefaultCharset ISO-8859-1' /etc/sysconfig/i18n has 'LANG="en_US"' OTRS has DefaultCharset = 'iso-8859-1' Everything has been restarted (including the machine). What did I miss? -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/