Re: [otrs] FQDN - set in SysConfig, but showing in answer message as localhost

3 Nov 2009

      Hi Michael,

Upgrading might be a worthwhile option. The problem occurs when
attempting to respond to a ticket e.g.:

http://some.host.name.com/otrs/index.pl?Action=AgentTicketCompose&ResponseID...

I can't get it to work by changing NotificationSenderEmail
from ...@ to the appropriate otrs@FQ.DN. I had assumed
that  would be replaced by the server's FQDN as it is
elsewhere, but neither of these approaches work. The page show up as the
following in both cases:

Options 
From:
OTRS System  *
invalid otrs@localhost (Invalid
syntax)! 
To:.....

The setting is obviously saved as the field is subbed into the signature
and is appropriate in the SysConfig backup when that is downloaded.

cheers
Dan

On Tue, 2009-11-03 at 09:56 +0000, otrs-request@otrs.org wrote:
...
Hi Dan,
I don't clearly understand your question..does the error appear when
you are composing a new phone ticket or when you're closing a ticket?
Try put a full valid e-mail address under
"Sysconfig->Framework->Core->NotificationSenderEmail"
PS: Try upgrading to otrs 2.4.5; has a whole load of new features that
will make life easier!
Michael 
-- 
_____________________________________________________________   .`.`o
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  Dr. Dan Kortschak  dan.kortschak at adelaide.edu.au    <\/    \_O> O
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