Guillaume,

I just tried changing the script to... 
"cn=otrsagent,*cn*=users,dc=domain,dc=org"

instead of... 
"cn=otrsagent,*ou*=users,dc=domain,dc=org"

as you suggested but it still didn't work. I have attached my full
config.pm file and sync-ldap2db script. Perhaps I am skipping over
something?

Is there a setting where I have to specify that I want to use the local
database for customer users and agents? 
Or that I want to have the LDAP synced to the local DB (in the config.pm
or agent config frontend)?

Thanks,

Ryan

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