Re: [otrs] Can't figure how to auto reply

Hi Chris, you are on the right list. Immediate Support is provided by OTRS Group emailing to enjoy@otrs.com 1. Define a new auto-response of type “auto-reply"(or modify an existing one). 2. Assign the auto-response to a queue where you want to have the customers notified about new tickets. If this doesn’t work there are something wrong which is probably not OTRS related. 1. Look into the history of the created ticket if you can find the log about the outgoing notification. 2. Look into your mailserver logs to find out where it gets transferred. On 09.03.2012, at 11:48, Chris Arnold wrote:

On Mar 8, 2012, at 6:14 PM, Chris Arnold wrote:

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On Mar 8, 2012, at 4:22 PM, Chris Arnold wrote:

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New to the list. Brand new install of 3.1.2. I am trying to get a responses when a customer either sends an email or they login and create a new ticket. I am trying to get otrs to send the customer a response to there email. I have tried responses<->queues, auto responses<->queues and notifications event. The empty answer is associated with the support queue. The auto responses<->queues has entries associated with the support queue. What is the correct way to config this?

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I also have smtp setup in sysconfig::sendmail

This is the otrs mailing list where users of otrs help other users of otrs, right? Or am I on the wrong list?

Cheers, Nils -- http://webint.cryptonode.de / a Fractal project