(sorry about the double post. Dont know why my subject got truncated) Hello, I recently implemented an OTRS system at my company, and so far everything is going really well. we are very happy with it, and it suits us just fine. For reporting purposes, we would like to store some additional fields from AD (its configured for LDAP lookup for customers), specificaly the Department the user is from and some additonal contact info. I can already get this data to show up in the customer search screen, so I know OTRS can see it, however I cant quite figure out how to get that data to get added to a ticket for that user and saved into the database. As a follow up, it would be great if I could then use this field within the Stats program to filter reports. Thank you for your time, and I appologize if this is a basic dumb question. Tony Scharf