Well there you go - he can do exactly what he wants then. I never had need for sub-queues so I suppose that's why I missed that in the docs. Thanks, Nathan Campbell -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, May 15, 2007 12:17 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Users / Groups - Permissions - Concept Nathan Campbell wrote:
As far as I know, the system does not allow literal sub-queues, but you can create all of those queues and using the filters and user group / queue permissions you can accomplish this easily.
According to the docs sub queues *are* implemented: "You can specify the name and the group who should use the queue and if you want the new queue to be a sub queue of another already existing queue." http://doc.otrs.org/2.1/en/html/x841.html Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/