Can anyone tell me why I am getting the following error and how to resolve it? I’m trying to install OTRS from the ports in FreeBSD 8. I get the following error. How can I get past this? I am fairly new to FreeBSD and installation of OTRS. I am getting this same error when trying to install Request Tracker. I am installing both to do a comparison before I choose which to go with. Notice, when taking advice of the first error I get a second error, “otrs-2.4.5 has a different PREFIX: , skipping”.

Where do I go from here?

Thanks for any help!

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……

===>   otrs-2.4.5 depends on executable: gpg - found

===>   otrs-2.4.5 depends on file: /usr/local/bin/perl5.8.9 - found

===>   otrs-2.4.5 depends on shared library: mysqlclient.15 - found

===>   Generating temporary packing list

===>  Checking if devel/otrs already installed

===>   otrs-2.4.5 is already installed

      You may wish to ``make deinstall'' and install this port again

      by ``make reinstall'' to upgrade it properly.

      If you really wish to overwrite the old port of devel/otrs

      without deleting it first, set the variable "FORCE_PKG_REGISTER"

      in your environment or the "make install" command line.

*** Error code 1

Stop in /usr/ports/devel/otrs.

*** Error code 1

Stop in /usr/ports/devel/otrs.

freebsd8# make deinstall

===>  Deinstalling for devel/otrs

===>   otrs-2.4.5 has a different PREFIX: , skipping

freebsd8#

freebsd8# make deinstall

===>  Deinstalling for devel/otrs

===>   otrs-2.4.5 has a different PREFIX: , skipping

freebsd8#

freebsd8#