Why not just put some free text fields in the ticket and allow your
agents to log in, enter the start/end time for their activities, then
sum that up in a report? Or is what you're trying to do a bit more
complex than that?
-----Original Message-----
Message: 3
Date: Mon, 11 Aug 2008 14:21:33 -0600
From: Aaron Spurlock
Subject: [otrs] Exploring OTRS
To: "otrs@otrs.org"
Message-ID:
The other part, though, has me a little stumped in my searching about
the Internet regarding OTRS. I'd also like to be able to track the visit
itself as a time unit. This is different from time spent on a ticketed
item itself, as any that are worked on during a visit don't really have
a time applied to them. We might work on 5 different items during a
visit, and trying to split time up between them becomes difficult. That
is where we would like to just track time for the visit (arrived at....
left at....).
