Nils Leideck - ITSM wrote : [...]
The one which is calling the GenericAgent.pl http://GenericAgent.pl with "-c db" is executed every 10 minutes, keep this as it is so the GUI is not lying ;-)
The other one is executing GenericAgent.pl http://GenericAgent.pl with "-c 'Kernel::Config::GenericAgent'" ... this is an example config ... you can create your own Config Files in Kernel/Config/ (e.g. MyGenericAgentMoveSLATicket2Queue123.pm ... etc.) and let the cronjob execute this job as you need. [...]
Thanks for your explanation Nils, this helps me much and I think Leonardo too :) Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de