Thanks Ugo
The HW is ok; it is a FreeBSD hosted in a datacenter.
OTRS receive 100 new tickets daily; working hours.
90% of tickets are closed same day..
Any other ideas?
2012/2/3 Ugo Bellavance
On 2012-02-03 03:33, Karlos Jelez wrote:
Hi list, I have a OTRS 2.3.4 instalacion for a few years. It was working with 1 queue; currently 5,000 tickets after a purge from 50,000. Two months ago a set up a second queue; currently with 200 tickets. I have noted that the fetching mails process takes 4 minutes per message when the target is the first queue, but just a few seconds when the target is the new queue. The mail server I am using is a 2003 exchange to both 2 queues. I did test with qmail but I had the same result. I did set up PostMasterReconnectMessage to 50. I did set up storage to ArticleStorageFS. I did optimize its mysql database. But speed for fetching mail process for the first queue do not improve. :(
That looks like hardware performance troubleshooting.
OTRS is on Windows or Linux?
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