Hi I have used Excel with ODBC to get some data out of OTRS. It is working fine. Crystal should work as well. You need to install the ODBC driver http://dev.mysql.com/downloads/connector/odbc/3.51.html You then need to set up the ODBC link [in xp under CONTROL PANEL | ADMINISTRATIVE TASKS | ODBC] hth Theuns Smuts _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jason Loven Sent: 12 May 2006 17:57 To: User questions and discussions about OTRS.org Subject: [otrs] Crystal Reports Anyone using Crystal Reports with OTRS? I was thinking of taking a stab at it via MySQL ODBC but I'd like to hear if anyone knows if it's possible to do before I spend a lot of time on it. Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: mailto:support@cainetserv.net support@cainetserv.net Web: http://www.cainetserv.com/ http://www.cainetserv.com/