Hi Maarten, On Sun, Nov 03, 2002 at 10:53:13AM +0100, otrs@ignore.mine.nu wrote:
I've been trying to get the system to work on a Debian GNU/Linux Woody (stable) installation, but so far, it fails me on one thing.
The entire installation went flawless. After the installation I can modify, close, zoom tickets. I can add users, delete them: the lot.
However: I cannot add a ticket! :-)
Clicking on 'PhoneView' brings up the 'Phone call / new ticket' page. After filling in the form and pressing 'store', I get a 500 error from my Apache.
This happens on 2 different machines. As far as I can tell, all required perl-modules have been installed. I get a 'Syntax OK' when performing 'perl -cw path/to/bin/cgi-bin/index.pl'. Nothing shows in the (error)logs either.
The same problem occurs with the 'customer.pl' script.
Does anyone have any idea how I go about debugging this?
Ja, have a look to the error log of your webserver. You will find the reason there. I guess, it's a permission problem. If yes, use $OTRS_HOME/bin/SetPermission.sh!
Maarten (Who should have learned Perl when he had the chance!)
;-) Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.