On 10/25/07 12:03 PM, "Srinivasa Chaganti"
Can I setup OTRS so that a customer can place a ticket without creating a login or logging into the customer portal?
Yes, OTRS checks email boxes too and is it's primary entry into the ticketing system.
Also if a ticket is created, can OTRS send an email notification to the agent?
Yes, its in the queue setup and user profile options.
Please help with some details in setup. I am new to perl. Thank You
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