I am not receiving new ticket emails from customers.  I have verified
that the queue is in "My Queues" and that I have the option to receive
these emails is on in my preferences.  Are there any other options I

should check?  I do get emails when the ticket is moved and I get some
emails when new tickets are entered by agents, but I don't get any when
the ticket is entered by a customer.  Any help is greatly appreciated.


Thanks

Jared