[otrs] Problem with OTRS mails in Eudora

Hello, we're currently testing OTRS in our company. It works fine, except that only Eudora displays mails from the OTRS system incorrectly. Outlook, Evolution & Thunderbird do fine. Eudora doesn't print any newlines, the whole e-mail is one single line. There's absolutely no option in Eudora which would configure the way Eudora displays e-mails, so we must re-configure something in OTRS (charset etc.). Is there any such option for outgoing e-mails in OTRS? Tom