Hi,

In OTRS 2.4.x, I could do this in AgentTicketZoom.dtl (in my own theme):

<!-- dtl:block:CustomerTable -->

            <p>

                <hr>

                <b>$Text{"Customer Info"}:</b>

                $Data{"CustomerTable"}

                <img src="http://helpdesk.company.com/images/thumbs/$Data{"CustomerUserID"}.jpg">

            </p>

<!-- dtl:block:CustomerTable -->

And get a picture of the customer in the ticket zoom view. This doesn't work in OTRS 3, because $Data{"CustomerUserID"} apparantly has no value. What is the right way to do it? Ideally, I think the image should be created by the $Data{"CustomerTable"} call, but my extremely limited knowledge of perl makes this impossible for me.

Lars