[otrs] RE: Ticket generation

Date: Sun, 23 Sep 2007 18:24:30 -0500 From: "Carlos" Subject: RE: [otrs] Ticket generation To: "'User questions and discussions about OTRS.org'" Message-ID: <20070923232503.0C3B21D1F0@osser.otrs.com> Content-Type: text/plain; charset="iso-8859-1"

Hi Dimitri, Just log in as admin and set up the Ticket Number Generator and the System ID. The generator is year+month+day+systemid+counter.

Go to admin area, then to the sysconfig panel.

Select Ticket -> Core:: Ticket and modify the Ticket Number Generator you can select "autoincrement" to back to your original format.

Select Framework -> Core where de System ID is.

Carlos México

This is great and I was able to get it to work! However, there is a lot of information in SysConfig. Where is this documented? I also learned about $OTRS/var/log/TicketCounter.log but I could not find info about it in the docs either. (I searched the list archives.) Am I missing configuration documentation somewhere? The basic docs do describe each module but it's hard to understand how they all tie together sometimes. Dimitri -- Dimitrios Gerasimatos dimitrios.gerasimatos@jpl.nasa.gov Section 343 Jet Propulsion Laboratory 4800 Oak Grove Dr. Mail Stop 264-820, Pasadena, CA 91109 Voice: 818.354.4910 FAX: 818.393.7413 Cell: 818.726.8617