I notice the same error this morning when I tried to do an email reply to a submitted ticket.  Unlike yours, over the weekend, I upgraded from OTRS 2.1.5 to OTRS 2.2.0.  I also upgraded available Perl modules.  I also checked & DNS lookups are working correctly.

In order to get around the issue, I copied:

/usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm

/usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Resolver/Base.pm

from previous version before the Perl upgrade.  I cloned the system before OTRS upgrade.

Now OTRS is working again.  So looks like my Perl upgrade actually broke something.  I know it is not the best way to fix it, but OTRS is up ;-)

Hope this help.

Thanks,

Eric

Silva Costa <SilvaCosta <at> WebHS.pt> writes:

>

>

> Hi All

> 

> 

> When I try to Reply to a ticket I get

> this:

> 

> Software error:

> Modification of a read-only value attempted at

> /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47.

>

> For help, please send mail to the webmaster

> (root <at> localhost.localdomain), giving

> this error message and the time and date of the error.

> 

> 

> We have been using OTRS for more than 3 months

> now, with no problem. Today we got this, with no aparent motive.

> 

> Does anyone know how to fix this?

> 

> Thank you,Miguel

>

>

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