Nathan Campbell wrote:
We are looking at implementing OTRS for our call center / customer support. Turnover is high because we mainly hire college age kids. I read in the manual in Chapter 5 – page 41 that “to keep consistency of the data for OTRS it is not possible to delete a user.”
Has anyone found a workaround for this or is part of a future release? I am concerned that after a couple of months, I will have more invalid users than live.
As far as I know, it is the assignment of the call that can cause a problem once the user is deleted. For such cases it would be nice to somehow assign these calls to other users at the moment the user is removed. My idea for a future release (or for a maintenance tool that walks the database) CBee