
I found that my table faq_category_group in the database is empty. There is no category. There are faq articles in the database. We updated OTRS this summer from 2.1.x to 2.2.x. Maybe something is missing. Eric Eric Boudrand a écrit :
Hi,
I had all faq privileges but faq_admin was not created. I created it and updated my account. I still cannot access the FAQ.
Regards.
Eric
David Holder a écrit :
Hi Eric,
In otrs go to Admin, then Users <-> Groups and select your account.
Do you have associated privileges to faq and faq_admin?
Regards,
David
On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand
mailto:eb@sistech.fr> wrote: Hello,
We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history and I click on a FAQ number I have the following message :
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010
Message: Permission denied!
Traceback (8980): Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module:
ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
It seems I do not have the correct permission. How can I know what type of user I should be ?
Regards.
Eric Boudrand --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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