Re: AW: [otrs] System / SysConfig error message

Oliver Buckie wrote:

I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not installed - everything else fine. So I installed "libxml-parser- perl 2.34-4", re-ran otrs.checkModules and all OK.

That should help, yes.

I get one step further now in System, SysConfig page.. However, as with Misc, Package Manager - I get permisison problems:

Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: permission denied!

In the "/usr/share/otrs/bin#" directory I ran "./.SetPermissions.sh /usr/share/otrs root root" - but this has not helped. Any ideas what I am doing wrong?

Usage: SetPermissions.sh [OTRS_GROUP] [WEB_GROUP] I don't know if /usr/share/otrs is your OTRS homedir, but that could be. However, otrs and apache should not be run as root and I hope you aren't running either as root (especially not apache, running apache as root is a major security no-no). On my machine I'd run: ./SetPermissions.sh /opt/otrs otrs apache But like I said, your config may be different. Nils Breunese.