I am facing problem in creating customer groups. OTRS gives me a

Warning: Sorry, feature not activ!

Comment: CustomerGroupSupport needs to be activ in Kernel/Config.pm, read more about this feature in the documentation. Take care!

Can anyone help me in activating this feature? I am using OTRS in Windows environment.

Warm regards,

Manish Sharma

Programme Manager

PTU's Gian Jyoti School of

TQM & Entrepreneurship

Mobile: +91 98554 06222

Telephone: 0172 223 6187, 0172 5541187