Hi ,
Yes Something like this. Actually we have some client which having
operations in different country,and our product is deployed in all of the
operation for that clinet .Usually we receive different complaints from
different operation.So for that I want to create the customer login w.r.t
country. Also I want to create one customer Id for their HQ so that they
can view all the tickets from their different operation.
I think we need to configure this feature manually or is it possible to we
can configure it by GUI?
Please correct me if I am wrong.
I am using OTRS 2.4.5 and Os is Linux
Regards,
Sourabh Sarwate
On Tue, Nov 10, 2009 at 9:17 PM, Alexander Halle
Sourabh Sarwate wrote :
Is it possible to group the Customer. My requirement is to group the
customer zone wise so that they can view the ticket of there zone only. in addition of this I want to create one more group for customer HQ in a way that they can view the tickets from all zone.
Hello,
is the "company ticket" feature what you are looking for ? (Google : otrs company ticket).
Regards
Alexander
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