Re: [otrs] PostMasterMailbox.pl doesn't working

I'm not a fan of the other suggestions to manipulate crontab directly because (in Linux): otrs/bin/Cron.sh restart otrs will concat all entries [that don't have .dist] on otrs/var/cron to the otrs user's cron (to run in the otrs context, obeying otrs' HOME path). to verify otrs' cron: sudo crontab -l -u otrs | more But you have a known error messagehttps://www.google.com/search?q=site:forums.otterhub.org+Can%27t+create+PID+... . http://forums.otterhub.org/viewtopic.php?f=62&t=17287 is one of the threads that address this. The error message is a symptom (Can't create a new process because the other process is still running). It is what it says. More to the point, the PostmasterMailbox.pl *is* running too often. This is likely either because it's running as root AND otrs or because a single instance is hung. check /var/spool/cron/crontabs/* for multiple instances of PostmasterMailbox.pl (but use crontab -e -u username to edit these!) also, check /etc/crontab and /etc/cron* for possible manual entries and remove them, especially if you've followed other people's instructions. Check ps auxwww | grep PostmasterMailbox for running processes. Attempt to manually run the otrs/bin/otrs.PostmasterMailbox.pl under the otrs context On Mon, Feb 17, 2014 at 2:45 PM, Willian Silva wrote:

Yes, Gerald Young. Manual fetch is working properly from the GUI.

2014-02-17 15:26 GMT-03:00 Gerald Young :

Does manual fetch work?

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Are there errors in System Log? Windows or Linux?

On Mon, Feb 17, 2014 at 1:23 PM, Willian Silva wrote:

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Hi folks,

I've been facing off with an issue and I'll appreciate any help to solve it.

In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running every 10 minutes by the otrs user cron jobs. But the tickets aren

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