OTRS will autocomplete what it knows about. <div><a href="http://forums.otrs.org/viewtopic.php?f=61&amp;t=7999">http://forums.otrs.org/viewtopic.php?f=61&amp;t=7999</a><br><br><div class="gmail_quote">On Sat, Apr 23, 2011 at 8:02 PM, Muhammad El-Sergani <span dir="ltr">&lt;<a href="mailto:msergani@gmail.com">msergani@gmail.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div dir="ltr">Hi all,<br><br>I&#39;d like to know if it&#39;s possible tat OTRS adds all email addresses to its DB by default.<br>
<br>The reason I&#39;m asking is, not all emails we send to, would belong to customers, and hence, when creating a new ticket, or adding more email addresses to a Reply, OTRS wouldn&#39;t auto complete, as this email is not assigned to any pre-configured customer.<br clear="all">

<div dir="ltr"><div><br></div>Thanks and Best Regards,<br>Muhammad El-Sergani.</div><br>
</div>
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