Hi,

We have setup OTRS (1.2.4) to pop off a support mailbox at regular 

intervals and this is working quite well. Occasionaly however, OTRS will

  not delete the emails after it has popped them off, and keeps creating

new tickets for the same email endlessly until we manually delete the 

mail from the account. Turned on full debugging to shed some light on 

the problem, the only strange thing I can see is that in the log entries

for the offending message the system is not inserting any newline 

characters after the ArticleType: field and instead is jumping onto the

next mail in the queue before deleting the previous one. As a result it

comes back to the same mail and the cycle starts all over again.

Has anyone else come across this?

-- 

Robert Gallagher

Kerna Communications, 29 Bridgefoot Street, Dublin 8, Ireland.

Ph: (+353 1) 6796535 Fx: (+353 1) 6796596 http://www.kerna.ie/

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