Option a) Change the change status by setting up conditions if last workorder closed then set change status closed option b) Sysconfig ITSM Change Management -> Frontend::Agent::ViewChangeEdit ITSMChange::Frontend::AgentITSMChangeEdit###ChangeState = True kind regards Mike ________________________________ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Ajmal Ahmed Gesendet: Montag, 21. Februar 2011 13:25 An: otrs@otrs.org Betreff: [BULK] - [otrs] ITSM Change Management :: Options to change status of change Hi, What are the options to change the 'Change Status', which seems to be stuck at 'Requested' despite trying all options for conditions. Have already tried various options mentioned in the blog, documentation does not help to take beyond this stage. Best regards, Ajmal Ahmed Shariff