Re: [otrs] Problems with group of email

7 Sep 2012

      Hello Steven,

OTRS says the email was sent:

 Thu Sep 6 16:29:38 2012 notice OTRS-CGI-0 Sent auto response
(SendAutoReply) for Ticket [20120906024] (TicketID=136, ArticleID=254) to
'Customer client '. Thu Sep 6 16:29:38 2012
noticeOTRS-CGI-0Sent email to 'Customer client <
noc@company.com>' from 'My company '. HistoryType =>
SendAutoReply, Subject => [Ticket#20120906024] RE: teste;

Looking at "sent mail" from the email used by OTRS, It says the email was
sent and the headers are correct. I don't see any error in OTRS or mail
account.

Best regards,

-------------------------------
Carlos Eduardo Ribas

2012/9/6 Steven Carr 
...
What do the OTRS and MTA logs show? can you see the email being sent
from OTRS and handed over to the MTA for delivery?
On 6 September 2012 22:00, Carlos Ribas  wrote:
...
Hello all,
I was checking today, if the costumer "noc@company.com" asks for a
new
password, he will receive the email. So why he do not receive email when
a
new ticket is created? Probably I have something misconfigured, but my
queue
is set to have an auto response of “auto reply” and it works to other
costumers.
I really can't understand. I will appreciate any help.
Best regards,
-------------------------------
Carlos Eduardo Ribas

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