Re: [otrs] LDAP update?

Hi Emily, Actually, OTRS will authenticate against LDAP every time a user tries to log into OTRS. There is no ' cache' or so on the side of OTRS. However, Microsoft Active Directory is a distributed setup, most of the time. It could be that it took the Windows servers a while to replicate your password to wherever OTRS tries to authenticate to. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Jun 22, 2009 at 16:07, Emily Flynn wrote:

Hi,

I can log in okay now, but it did take quite a while for OTRS to resync with LDAP.

Is there a way I can increase the frequency at which OTRS syncs to LDAP?

Thanks

Kind Regards,

Emily Flynn

"Niebling, Frank" Sent by: otrs-bounces@otrs.org

22/06/2009 13:52

Please respond to "User questions and discussions about OTRS." To User questions and discussions about OTRS. cc Subject Re: [otrs] LDAP update?

Hi,

Are you the only one who can't log in? In this case there could be a problem with some special characters in your password.

Regards, Frank

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Emily Flynn Gesendet: Montag, 22. Juni 2009 13:26 An: otrs@otrs.org Betreff: [otrs] LDAP update?

Hello,

I have our OTRS customers authenticating by LDAP.  I changed my WIndows password earlier today, and now I can't log in with either my new or my old.

I have restarted OTRS services.

Any suggestions on what I should do?

Thanks

Kind Regards,

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