Dear All, I was wondering if there have been any efforts made in the past to integrate OTRS and say an e-Commerce application. We would like to accomplish the following: For every on-line sale our e-Commerce application will send an email with the transaction details (like receipt of the order) to the customer. Because we would like to keep all email communication in one place we would like to change this in such a way that the e-commerce application creates a ticket (similar to what AgentTicketEmail does) in the OTRS system directly and have OTRS send out the email to the customer. One way to accomplish the above mentioned behavior would be to hack AgentTicketEmail.pm, not a big deal. However in order to have an external application interface with OTRS in a way different from the one I described above one would have to hack many other modules. It would make much more sense imho to go for a general purpose solution, e.g. by building a kind of wrapper which overloads the ParamObject (Kernel::System::Web::Request). Has anyone done such a thing or similar things already? Looking forward to your Best regards, Ton Verhagen