Hi
I am trying to restrict the number of SLAs shown in the dropdown
depending on the service selected with ACL.
I used code
Possible => {
Ticket =>{
SLA => [‘Customer Query’],
},
};
Is SLA the correct reference as this does not seem to work. Have
been able to limit services based on queue selected.
Louis Becker
Project Control Manager
T +264 855 550 000
C +264 855 510 136
F +264 855 202 010
Louis.Becker@leo.na
http://www.leo.na
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: 09 June 2010 11:50
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Help on a postmaster filter
Hi,
On 09.06.2010, at 12:12, Martignier, Philippe wrote:
I
don’t want to get the internal mails to create tickets
So
I did the following
From:
wipo.int
X-Ignore
= Yes
It
works perfectly, all emails containing wipo.int are ignored and do not create
tickets.
Now
they ask me for an expection for curracc@wipo.int. That one should create a
ticket
How
can modifiy the From statement in order to make “and not curracc@wipo.int”
Just create an additional Filter that is executed after the
one you have already.
Set the Ignore flag to no again and define other settings as
you need.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project