Re: [otrs] It is possible to automatically display company information in the ticket view?

Hi everyone, This is still an issue and I have not found an answer so far. Are there any of you who have achieved this before? -- Best regards, Aron Rotteveel 2010/1/30 Aron Rotteveel

Hi everyone,

Currently, I have my system setup as follows:

- Client database is populated with individual persons & e-mailaddresses. CustomerID is a numeric ID that is linked to the company - Company database is filled with companies and the corresponding phone, fax, and address information

By default, it seems that a ticket only shows the client information; it would be incredibly useful to display the company information as well. Is this somehow possible, and if so how?

Thanks in advance. -- Best regards,

Aron Rotteveel