Re: [otrs] Customer info not shown

11 Aug 2004


      Hi OTRS users (and developer),

sorry, but I have to come back to my question,
because I am bothered by this problem on the
besides that really fine running system:

Gerold Gruber wrote:
...
Hi,
we use otrs for a couple of months now
and become more and more familiar with the system.
Recently we updated to 1.2.4, we run on SuSE
with postgres.
One thing I noticed now, where I would really look
for a solution:
I configured the customer info to be shown (config see below),
but it is not always shown as I would expect:
a) when the ticket has a customer user and a customer
   assigned, then the customer user info is only shown
   for cus.user with a completly lowercase email adress
   (=login) (admin area, customer user data).
b) when the ticket has only a customer assigned and no
   customer user, then one customer users data is shown
   (customer all lowercase so far here), even that
   of an invalid customer user, that belonged to that
   customer!
How can I make the customer user data show up in case
a), when the customer user email resp. login contain
uppercase letters?
Why did I see infos of an invalid customer user
in case b)?
Best regards
Gerold
from Config.pm:
(additional fields in database created, this works)
# ShowCustomerInfo*
# (show customer user info on Compose (Phone and Email), Zoom and Queue 
view)
    $Self->{ShowCustomerInfoCompose} = 1;
    $Self->{ShowCustomerInfoZoom} = 1;
    $Self->{ShowCustomerInfoQueue} = 0;
# CustomerUser
    # (customer user database backend and settings)
    $Self->{CustomerUser} = {
        Name => 'Database Backend',
        Module => 'Kernel::System::CustomerUser::DB',
        Params => {
            Table => 'customer_user',
        },
        # customer uniq id
        CustomerKey => 'login',
        # customer #
        CustomerID => 'customer_id',
        CustomerValid => 'valid_id',
        CustomerUserListFields => ['first_name', 'last_name', 'email'],
        CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
        CustomerUserPostMasterSearchFields => ['email'],
        CustomerUserNameFields => ['salutation', 'first_name', 
'last_name'],
#        ReadOnly => 1,
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown, required, storage-type, 
http-link
            [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
            [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
            [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
            [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
            [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
            [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
            [ 'UserPhone', 'Fon', 'phone', 1, 0, 'var' ],
            [ 'UserMobile', 'Mobil', 'mobile', 1, 0, 'var' ],
            [ 'UserFax', 'Fax', 'fax', 1, 0, 'var' ],
            [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ],
            [ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ],
            [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
        ],
    };