[otrs] OTRS and attached images

Users tend to send us screenshots of the error messages they're seeing. OTRS displays the attachments as links, once an agent clicks on the link, the file is being downloaded. Only then the agent can use a image viewer to look at the file. Is there any way of configuring OTRS in a way that allows displaying the images in a separate tab/browser window? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155