We are trying to use OTRS to manage multiple company's tickets. However, there doesn't seem to be a way to automatically associate 'customers' with queues when they create customer accounts. The ideal case would be to use the domain part of the email address to make a decision for what queue they can see. This feature exists when people submit tickets via email; I am able to route their ticket to their company's queue. The best I can figure out is to not allow newly registered users to submit tickets at all through the web interface until an admin assigns them a group. This would work fine except I can't alert the admin that a new customer has been registered. To recap: 1) Can web-registered users be automatically joined to their company's group based on their registered email address? 2)Can admin/agents be alerted when a user registers via customers.pl? Does anyone else do something similar? If so, how do you handle this problem? Munroe Sollog Digirati Consulting sollog@digiraticonsulting.com (610) 332-7234 x805