I've tryied to install OTRS in a generic provider. There are some issues about security with this method??? There are some other (best) method to do the same?! I've success with this method: -------------------------------start------------------------------- copy otrs in ~/html/otrs (I'll call this dir: home-otrs) chmod a+rw home-otrs chmod a+rw home-otrs/Kernel/Config/Files/ rm wherever-is/cgi-bin lnk home-otrs/bin/cgi-bin -> wherever-is/cgi-bin lnk home-otrs -> ~/html/otrs-web lnk home-otrs/var/httpd/htdocs/css -> home-otrs/css lnk home-otrs/var/httpd/htdocs/images -> home-otrs/images lnk home-otrs/var/httpd/htdocs/js -> home-otrs/js lnk home-otrs/var/httpd/htdocs/yui -> home-otrs/yui cp home-otrs/Kernel/Config.pm.dist home-otrs/Kernel/Config.pm edit home-otrs/Kernel/Config.pm - In line 62: change: $Self->{Home} = '/opt/otrs'; by: $Self->{Home} = 'home-otrs'; Create the database and user database. Edit Kernel/Config.pm: # DatabaseHost # (The database host.) $Self->{'DatabaseHost'} = 'addr database-(usually localhost)'; # Database # (The database name.) $Self->{'Database'} = 'database-name'; # DatabaseUser # (The database user.) $Self->{'DatabaseUser'} = 'user-database-name'; # DatabasePw # (The password of database user. You also can use bin/CryptPassword.pl # for crypted passwords.) $Self->{'DatabasePw'} = 'pass-user-database-name'; and forward in this file: # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # # $DIBI$ lo siguiente: $Self->{'SystemID'} = 10; $Self->{'SecureMode'} = 0; $Self->{'Organization'} = ''; $Self->{'LogModule::LogFile'} = '~/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; $Self->{'FQDN'} = 'yourhost.example.com'; $Self->{'DefaultLanguage'} = 'es'; $Self->{'AdminEmail'} = 'admin@example.com <%27admin@example.com>'; $Self->{'DefaultCharset'} = 'utf-8'; (edit for your app!!) For now set $Self->{'SecureMode'} = 0!!!! now execute installer.pl and use the user database created, don't create but delete database, go back and create db the installer breaks indicating that can't create the user (but the initial data are inserted in database). then edir Kernel/Config.pm and set $Self->{'SecureMode'} = 1; an set permision to 0600 --------------------------------end-------------------------------- --------------------------------------------- --- Timeo Danaos et dona ferentes --- ---------------------------------------------