Re: [otrs] Cannot add a customer user

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 It's this one: - ----------------------------------------------------------------- Map => [ [ 'UserTitle','Title','title',1, 0, 'var', '', 0 ], [ 'UserFirstname','Firstname', 'first_name', 1, 1, 'var', '', 0 ], [ 'UserLastname','Lastname', 'last_name', 1, 1, 'var', '', 0 ], [ 'UserLogin','Username', 'login', 1, 1, 'var', '', 0 ], [ 'UserPassword','Password', 'pw', 1, 1, 'var', '', 0 ], [ 'UserEmail','Email','email',1, 1, 'var', '', 0 ], [ 'UserCustomerID','CustomerID','customer_id', 0, 1, 'var','', 0 ], [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', '', 0 ], [ 'UserFax', 'Fax', 'fax', 1, 0, 'var', '', 0 ], [ 'UserMobile', 'Mobile','mobile', 1, 0, 'var', '', 0 ], [ 'UserStreet', 'Street','street', 1, 0, 'var', '', 0 ], [ 'UserZip', 'Zip', 'zip', 1, 0, 'var', '', 0 ], [ 'UserCity', 'City', 'city', 1, 0, 'var', '', 0 ], [ 'UserCountry','Country', 'country',1, 0, 'var', '', 0 ], [ 'UserComment','Comment', 'comments', 1, 0, 'var', '', 0 ], [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int', '', 0 ], ] - ----------------------------------------------------------------- On 09/24/2014 01:41 PM, Gerald Young wrote:

The error message says it's trying to insert without a password (pw) which fails because pw can't be null.

So what's your CustomerUser Map in Config.pm?

On Wed, Sep 24, 2014 at 6:27 AM, Maila Fatticcioni mailto:mfatticcioni@mbigroup.it> wrote:

Hello. We have installed and configured OTRS 3.3.8 on an Ubuntu 12.04.02 LTS, using Postgres 8.4 as database backend.

Each time we try to create a new customer user we get this kind of error: ----------------------------------------------------------------- otrs ERROR: null value in column "pw" violates not-null constraint -----------------------------------------------------------------

I checked the column of the table customer_user and, indeed, the pw value must be not null.

Following the suggestion found at this url: http://lists.otrs.org/pipermail/otrs/2010-November/033772.html I changed the Kernel/Config.pm file and declare the password field as mandatory.

This changes the password attribute as I can see from the generated source page: ----------------------------------------------------------------- <label class="Mandatory" for="UserPassword"><span class="Marker">*</span> Password:</label> <div class="Field"><input type="password" id="UserPassword" name="UserPassword" class="W50pc Validate_Required " value="" maxlength="100" /> <div id="UserPasswordError" class="TooltipErrorMessage"><p>This field is required.</p></div> <div id="UserPasswordServerError" class="TooltipErrorMessage"><p>This field is required.</p></div> </div> <div class="Clear"></div> -----------------------------------------------------------------

But this trick doesn't resolve our problem because the password field is still missing in the insert statement as I can see in the database log: ----------------------------------------------------------------- ERROR: null value in column "pw" violates not-null constraint STATEMENT: INSERT INTO customer_user ( title, first_name, last_name, login, email, customer_id, phone, fax, mobile, street, zip, city, country, comments, valid_id, create_time, create_by, change_time, change_by) VALUES ( '', 'a', 'b', 'TESTNAME', 'dad@example.com mailto:dad@example.com', 'sd324', '', '', '', '', '', '', '', '', 1, '2014-09-24 10:42:01', 3, '2014-09-24 10:42:01', 3) -----------------------------------------------------------------

How can we fix this problem? Did I miss some steps of the previous solution?

Could it help if I change the attribute of the pw column of the table allowing to insert empty password?

Thank you in advance for any help you could give me.

Best regards, Maila Fatticcioni

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