I occasionally get tickets in the raw queue that say something like: Charset encode 'us-ascii ' -=> 'utf-8' (text/plain; charset="us-ascii" ; format="flowed") not supported! and just recently: Charset encode 'unicode-1-1-utf-7' -=> 'utf-8' (postmaster@exchange.unimelb.edu.au) not supported! I _think_ the solution is to add appropriate aliases using Encode::Alias somewhere in Kernel/System/Encode.pm Not being a perl developer, I'm afraid it might break something any ideas? Thanks, Elias -- Elías López Systems Administrator Melbourne Product Centre Agent Oriented Software Pty. Ltd. Level 1 594 Elizabeth Street ABN: 98 078 321 589 Melbourne VIC 3000 T: +61 3 9349 5055 P O Box 639 F: +61 3 9349 5088 Carlton South VIC 3053 E: elias.lopez@agent-software.com www.agent-software.com This email and any attachments are confidential, privileged or private and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender immediately and delete the email. AOS disclaims liability for the contents of private emails.