Thanks,
I have created one notification, but it doesn´t work.
Is there a way to test it or trace which could be the problem.
I am using 2.4.4
Agustín.
De: Michiel Beijen
[mailto:mb@otrs.org]
Enviado el: jueves, 29 de octubre de 2009 2:03
Para: adelanda@inmagusa.com; User questions and discussions about OTRS.
Asunto: Re: [otrs] How to configure a notification to let a group of
people know that a ticket was closed
Hi Augustin,
Please check the section under Notification (Event Based).
Here you'll find what you need.
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
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61352 Bad Homburg
Deutschland
T: +31 (0) 6457 42418
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Mindermann (CEO), Martin Edenhofer
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and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009!
On Tue, Oct 27, 2009 at 3:31 PM, Agustin de Landa Gil <adelanda@inmagusa.com> wrote:
Hello,
I have a question: How can I configure OTRS so that it sends an
email to the customer and to a group of people when this ticket is closed.
Thanks,
Agustín.
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