Dear OTRS Community, I have this specific requirement of delivering a customized report, The format in which I need is Columns : Date | Tickets created for the day | Previous ticket in active state | Open for <1 Day | Open between 2-5 Days | Open for >5 Days | Closed <1 day | Closed between 2-5 Days | Closed after >5 days | Total Closed Tickets | Remaining Tickets I have tried SQL queries on the same, but with very little luck, as these numbers keep varying due to the fact that I am using the change_time or now() as my second reference, The extended requirement is to just run this once a day and collect historical reporting for previous months and create a CRON job so that future reports gets appended to a file on a day to day basis. Any pre designed / third party solution in this matter is really appreciated (OTRS-Manager did not help much) . Any suggestions / workarounds with SQL would be of great help. In case of any other information, feel free to mail me. Regards, Vasuki BK ________________________________ The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. The firm is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt.