Hi<br><br>&nbsp;I would like to implement the Service/SLA feature of OTRS for all the users. I don&#39;t have a customer database because we don&#39;t give access of customers interface to them. <br><br>I want to implement this feature for everyone and not just for the emaill address which are in my customer database, how do I do it. I was searching the SysConfig but couldn&#39;t find any such option there. can someone point out this setting please.<br>
<br>Thanks your support is apprechiated.<br><br>Regards<br>Misbah<br>