Re: [otrs] otrs Digest, Vol 60, Issue 20

Dear. One question, as I can desvilcular or remove the links between configuration items in the CMDB? Thanks for your help Manuel Fernández

From: otrs-request@otrs.org Subject: otrs Digest, Vol 60, Issue 20 To: otrs@otrs.org Date: Thu, 26 Sep 2013 14:32:09 +0000

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Today's Topics:

1. Re: Error when replying to a ticket email (Alvaro Cordero) 2. Re: Error when replying to a ticket email (Finetti, Stefano)

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Message: 1 Date: Thu, 26 Sep 2013 08:09:14 -0600 From: Alvaro Cordero Subject: Re: [otrs] Error when replying to a ticket email To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1"

Hello Stefano,

Depending on the version you are coming from, it migth be needed for you to reload the java script functions, so all the js gets correctly updated.

I happened to me during a migration from 2.4 up to 3.2 some in the middle it started to show errors when loading different pages.

You have to look into FrontEnd::Agent::ModuleRegistration and try to set all aspects to default and then set them back as you have them, it will make the js to be availble.

Thats a shot, but it migth do it, also check some of the recomendations from the upgrade file, it has some tricky things you migth have passed out.

Regards

2013/9/20 Finetti, Stefano

...

Hello,

After update to 3.2.10, I've noticed that if I try to reply to a customer ticket using the "reply" function into the ticket screen, I get this error:

Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 10:49:14 2013 Message: Need ArticleType or ArticleTypeID! RemoteAddress: XXX.XXX.XXX.XXX RequestURI: /otrs/index.pl Traceback (22620): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.10) Line: 2022 Module: Kernel::Modules::AgentTicketCompose::Run (OTRS 3.2.10) Line: 765 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.10) Line: 863 Module: /var/www/support.xxxxxxxxxxxxx.com/web/otrs/bin/cgi-bin/index.pl(unknown version) Line: 41

(I've masked some irrelevant but rather private information)

Any hint? It seems like the ArticleType is not set, but in the database, the table is just as it has to be:

email-externalemail-internal email-notification-extemail-notification-int fax note-externalnote-internal note-reportphonesms webrequest

-- *Lynx International Srl* *Stefano Finetti* *Customer Service Manager* *http://www.lynx-international.com*

*Axed Group* Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina Skype: *ssfinetti* Mobile: +39 348.38.58.165 * *

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net