Hi


We are currently in the process of deploying and configuring OTRS.  I wish to obtain very specific stats, meaning for example on the customer interface , one of the items is defined as password. But that includes tickets for VPN password , internet password, Sap password, etc... Is there a way for 'measuring' the number of incidents relating to each on...i.e VPN password..... internet password.....ap password, etc.


Thanks in advance for your help,


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