Hello Mr. Andersen,
We have started using OTRS as our support system. It works quite well. Thanks.
Thats nice to hear! Thanks very much too!
However, I have few questions: 1. Is it possible to delete a queue? I created some I do not need.
No, you can`t delete Queues, because the Database needs unique Keys and when you delete a Queue,the Dates are perhaps inconsistent. You can set the Queues invalid, or you can rename it. If you set the Queues Invalid, in the Agent Interface you can`t see them.
2. Can users change (i.e. support people) change their email. It does not seem possible in the preferences area.
No, user can`t change her Emailadresses. Only the OTRS Admin can change the Emailadress.
3. I got quite lot of Perl errors. I reported two as error #681 and #682.
Thanks! We have a look. If you want assure response time, please look at www.otrs.de for a support contract.
4. We would really like that the queues could be viewed similarly to how to view issues on a mailing list. Does that make sense? Is that something you have considered? For instance I as a manager would like to follow what my employees are doing. I know you can do a search but it is not convenient browsing.
Sorry, I do not understand what you meen.
5. [My queues] in the preference section is not intuitive. Say you >have
Que1 Que2 Que3
and you want to added Que1 and Que3. How do you do that?
You can do that with ctrl + your choice. Please write next time for each subject a own Mail, so can the people have a better overview. I wish you a nice day, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!