Hello Michael, I found a way to display the owner on the queue view: You have to decomment the lines 123 - 125 from AgentTichetQueueView (\Kernel\Output\HTML\Standard) SO the option is implemented but not active :) Cheers, Thursday, October 13, 2005, 5:30:35 PM, you wrote: Michael> Hi Daniel: Michael> Thanks for the information below. It does indeed help with half the issue. Michael> The other half is the "locked" state of tickets. Is there a way to show all Michael> tickets, including those locked by other users? That option does not appear Michael> to be available in the search page. Michael> Thanks, Michael> Mike Michael> -----Original Message----- Michael> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael> Daniel Balan Michael> Sent: Tuesday, October 11, 2005 6:19 AM Michael> To: User questions and discussions about OTRS.org Michael> Subject: Re: [otrs] Showing Ticket Owner and State by Default Michael> Hello Michael, Michael> What Art recommended you might be a solution but not in order to see the Michael> owner and the Michael> state from the queue view. Michael> If you need to see all the tickets and to see also the state and the Michael> owner you can define some Search Profile templates (do it in Search Michael> section). Michael> I must say I am also interested in displaying the state and the owner Michael> in queue view but I couldn't find a way till now. Michael> Cheers, Michael> Daniel Michael> --------- Michael> Friday, October 7, 2005, 6:24:02 PM, you wrote: Michael>> Hello: Michael>> We are using OTRS as a frontline trouble ticketing system between a Michael> tech Michael>> support department and outside customers. The present method of Michael> hiding the Michael>> tickets from the group when an individual has ownership or a lock Michael> is causing Michael>> us some issues because of shift changes and other things. Michael>> Is there a way to have all tickets, including those opened and Michael> owned by an Michael>> individual, displayed at all times? In addition, is it possible to Michael> show the Michael>> ownership and ticket state (new,open) as well? Michael>> Thanks, Michael>> Michael>> Mike Smith Michael>> Michael> -- Michael> This message was scanned for spam and viruses by BitDefender. Michael> For more information please visit http://www.bitdefender.com/ Michael> _______________________________________________ Michael> OTRS mailing list: otrs - Webpage: http://otrs.org/ Michael> Archive: http://lists.otrs.org/pipermail/otrs Michael> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Michael> Support oder Consulting f|r Ihr OTRS System? =>> http://www.otrs.de/ Michael> _______________________________________________ Michael> OTRS mailing list: otrs - Webpage: http://otrs.org/ Michael> Archive: http://lists.otrs.org/pipermail/otrs Michael> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Michael> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/