I think I have a problem when I save my otrs databases before upgrade,

Because I save it before upgrade with mysql dump –uroot otrs > otrs_dump.sql

After upgrade I recreate it an import the old database (mysql –uroot otrs < otrs_dump.sql

But when I see the tables on otrs database I have 2 table.

mysql> use otrs

Database changed

mysql> show tables;

+-----------------------

| Tables_in_otrs

+-----------------------

| notification_event

| notification_event_ite

+-----------------------

2 rows in set (0.02 sec)

Can you confirm they are more 2 table?

 

 

 

After this upgrade I can’t log on root or another agent, and it’s the same for customer interfaces.

How I can verify with mysql the user’ table?

I have no knowledge about Mysql

 

 

 

Dear,

I do an upgrade for otrs 2.4.5 to otrs 2.4.7

When I want to log it with root@localhost  I have this message “the user or password are wrong”

And I look in this files otrs.log and I see that:

Fri Mar 26 13:42:17 2010][Error][Kernel::System::Valid::ValidIDsGet][195] Table 'otrs.valid' doesn't exist, SQL: 'SELECT id FROM valid WHERE name = 'valid''

[Fri Mar 26 13:42:17 2010][Error][Kernel::System::Auth::DB::Auth][94] You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') AND  login = 'root@localhost'' at line 1, SQL: 'SELECT pw, id  FROM  users  WHERE  valid_id IN (  ) AND  login = 'root@localhost''

[Fri Mar 26 13:42:17 2010][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost doesn't exist or is invalid!!! (REMOTE_ADDR: 127.0.0.1)

[Fri Mar 26 13:42:17 2010][Error][Kernel::System::User::UserLookup][680] Table 'otrs.users' doesn't exist, SQL: 'SELECT id FROM users  WHERE LOWER(login) = ?'

 

Can you help me

thanks

 

Cordialement

 

Sébastien  Bory
Administrateur réseaux
NCI-les centres d'affaires
Bienvenue chez vous - Just welcome !
59 Rue des Petits Champs 75001 Paris
Tel  33(0) 1 73 77 53 41
Fax  33(0) 1 73 77 55 56
Port: 33(0) 6 78 93 28 66
Mail :s.bory@groupenci.com
Web: www.groupenci.com

 

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