I use OTRS (2.1.x) on FC5 (recently upgraded from 2.0.x and tested on FC6) and before on FC4, all without any problems, so I should work!

Did you try SetPermissions.sh ?

http://doc.otrs.org/2.1/en/html/x325.html#webserver-configuration

on FCx:

(SetPermissions.sh apache apache apache apache apache)

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Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Ed Carlsen
Verzonden: zaterdag 2 december 2006 19:56
Aan: otrs@otrs.org
Onderwerp: [otrs] OTRS Install Problems

Sorry to be a pest.

Trying to install OTRS 2.0.2 on a Red Hat Fedora Core 4 system.

I installed it from a rpm package without a problem.

When I try http://mysite.com/otrs/installer.pl I get

Forbidden

You don't have permission to access /otrs/installer.pl on this server

I have tried creating an .htaccess file but it did not help.

I have checked the apache log files at /var/log/httpd/error_log

and it says:

client denied by server configuration: /var/www/otrs/bin/cgi-bin/installer.pl

I have reviewed otrs.conf at /etc/httpd/conf.d and can not see a problem.

SELINUX is disabled and perl is installed with all required modules.

Can you help before I go insane?

Thanks in advance.

Ed