Re: [otrs] Notification Problem

Hi, Karl. You need to create an Autoresponse and link it to the queue. Your customers will get autoresponses then. regards Anton. 2008/12/17 Trasschaert Karl

Hi,

I'm testing otrs, i saw that when someone send a e-mail to the otrs system, the agent get a notification but the customer didn't receive any notification.

I'f i answer a ticket the customer get the message.

Any idea what ca be wrong ? I'm using smtp. I can see in the log that the message looks to be send:

Sent agent 'NewTicket' notification to 'karl@inventivetelecom.com'. Wed Dec 17 16:20:04 2008 notice OTRS-PM3-10 Sent auto response (SendAutoReply) for Ticket [200812171084] (TicketID=104, ArticleID=611) to '"Trasschaert Karl" '. Wed Dec 17 16:20:04 2008 notice OTRS-PM3-10 Sent email to '"Trasschaert Karl" ' from 'ITP Ticket System < support@inventivetelecom.com>'. HistoryType => SendAutoReply, Subject => [ITPTicket#200812171084] ca marche pas; Wed Dec 17 16:20:03 2008 notice OTRS-PM3-10 New Ticket [200812171084/ca marche pas] created (TicketID=104,Queue=Support,Priority=3 normal,State=new) Wed Dec 17 16:19:42 2008 notice OTRS-CGI-10 Sent customer 'StateUpdate' notification to '"Trasschaert Karl" '. Wed Dec 17 16:19:42 2008 notice OTRS-CGI-10 Sent email to '"Trasschaert Karl" ' from 'ITP Ticket System '. HistoryType => SendCustomerNotification, Subject => Re: [ITPTicket#200812171083] New State "closed successful"!; Wed Dec 17 16:19:38 2008 notice OTRS-CGI-10 Sent customer 'OwnerUpdate' notification to '"Trasschaert Karl" < info@net-work.be>'. Wed Dec 17 16:19:38 2008 notice OTRS-CGI-10 Sent email to '"Trasschaert Karl" ' from 'ITP Ticket System < support@inventivetelecom.com>'. HistoryType => SendCustomerNotification, Subject => Re: [ITPTicket#200812171083] New Owner "Karl"!;

------------------------------ Le nouveau Hotmail rendra votre vie encore plus facile ! Soyez le premier et... http://www.windowslive-hotmail.com/comingsoon/fr/default.htm

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs