Hi,<br><br>Is there a way to modify the status of the queue entered into otrs via procmail? <br><br>For example, I have an open ticket (that was created when someone sent an email to a mailing list, the email is fetched via fetchmail and filtered through procmail) and some agent person sends a reply, I would want to:<br>
<br>- have the agent take ownership of the ticket<br>- make his email body the update text<br>- make both of the above reflect succeeding email updates.<br><br>Is there a way to do this?<br><br><br>Cheers,<br><br>Rebs<br>