Hi
We are getting below error messages in our
Web server error log messages and can any one help what is this means. How can I
fix them? Thank you so much.
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[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] Message: Can't write
'/opt/otrs/var/tmp/Cache//TicketEscalation/8097ad4c7c9f480e6ca5d3ead37cbf1d':
Permission denied, referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] Traceback (4780): , referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] Module: Kernel::System::
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] Module: Kernel::System::Cache::File::Set (v1.17) Line: 94,
referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] Module: Kernel::System::Cache::Set (v1.11) Line: 117,
referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] Module:
Kernel::Output::HTML::NotificationAgentTicketEscalation::Run (v1.27.2.1) Line:
184, referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] Module: Kernel::Output::HTML::Layout::NavigationBar (v1.110)
Line: 3068, referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] Module: Kernel::Modules::AgentTicketQueue::Run (v1.54) Line:
110, referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] Module: Kernel::System::Web::InterfaceAgent::Run (v1.35)
Line: 824, referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47,
referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:34:55 2009] [error] [client
192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl
[Wed Feb 04 16:35:07 2009] [error] [client
192.168.150.7] ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Feb 4
16:35:07 2009, referer:
http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f
[Wed Feb 04 16:35:07 2009] [error] [client
192.168.150.7] , referer:
http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f
[Wed Feb 04 16:35:07 2009] [error] [client
192.168.150.7] Message: Can't write '/opt/otrs/var/tmp/Cache//TicketEscalation/8097ad4c7c9f480e6ca5d3ead37cbf1d':
Permission denied, referer:
http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f
[Wed Feb 04 16:35:07 2009] [error] [client
192.168.150.7] , referer: http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f
[Wed Feb 04 16:35:07 2009] [error] [client
192.168.150.7] Traceback (4922): , referer:
http://192.168.150.201:81/otrs/index.pl?Session=109ec45b14b175ed81981f07d361fc5c3f
[Wed Feb 04 16:35:07 2009] [error] [client
192.168.150.7] Module: Kernel::System::
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Nadeem Ahmad
Associate Network Administrator
Network Operations Centre
I2c Incorporated
------------------------------------------------------------
Web site: http://www.i2cinc.com
Office-USA: (650) 593 5400 ext 4097
24x7 NOC: (650) 593 5400 Option
3/Option 3
Office-Pakistan: (042) 111.000.911 ext
163/164
Email: anadeem@i2cinc.com
Timings: Mon
- Fri 08:00 PM – 06:00 AM PST